FAQ and Store Policy
General Policies
The AVAULT Store retains the authority to decline service to any individual and to blacklist the account details of any customer.
Stock Availability
While we strive to keep our website’s stock counts accurate, occasional discrepancies may occur, preventing us from fulfilling your order. If this happens, we’ll reach out to you.
Pre-Order Policies
• By placing a pre-order, you understand and agree to the estimated delivery date. However, delays may occur due to global events that are beyond our control. AVAULT Store does not offer extra compensation for issues out of our control such as manufacturer, factory and shipping issues.
We reserve the right to cancel orders from customers seeking additional compensation as these issues are beyond our control.
AVAULT Store reserves the right to cancel orders from customers displaying difficult behavior or seeking for unreasonable requests.
Any order cancellations made before the order has been shipped will incur a 10% restock fee.
• Shipping dates for pre-orders can be modified up until the order is packed and shipping information is created.
Shipping Policies
How do pre-orders work?
For pre-orders, the estimated delivery/shipping time can be found on the product page. We try our best to ship out all orders within that time frame. How soon we ship these out depends on when we receive stock. As soon as we get our hands on them, we will try our best to ship orders out as soon as possible.
If you have both an in-stock item and a pre-order item in your order, they will be shipped together once the pre-ordered product becomes available in the warehouse.
When will my order with in-stock items be shipped out?
Orders are shipped 10-14 business days after the order is placed.
How long will it take for orders to arrive after it's shipped?
• Canada/USA: Around 4-7 Business Days
• International: Around 10-20 Business Days
Is there a tracking # for my order?
For US and Canada:
Yes, all orders come with a tracking #.
Outside of US and Canada:
Please select the shipping method that includes tracking.
Free Shipping Policy
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Orders over $200 USD after any discounts or promo codes applied are eligible for free shipping within the US and Canada only.
- In order to be eligible for free shipping the address entered during check out must be located in the US or Canada.
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Free shipping is NOT available for any other countries for the time being. However, we do plan on implementing additional options in the future to further improve the shipping experience for international buyers.
- Free shipping only includes Standard Shipping options (arrival time 2-3 weeks) for orders that are eligible.
- Express Shipping is also available during checkout which requires additional payment which is automatically calculated by Shopify's shipment system. If you would like to have Express Shipping, make sure to check the selection during checkout instead of the Free Shipping option.
Returns/Cancellation Policies
Do you accept returns?
We don't accept returns.
What do I do if my order arrived damaged?
In the event that you receive a damaged item due to the shipping process, please send an email to info@avaultstore.com including your name, order number and pictures of the damaged goods. We will replace or refund the damaged item after assessing the situation.
Can I cancel an order I just placed?
We accept cancellations at anytime as long as the orders haven't been shipped out from our warehouse. Please keep in mind that cancellations are subjected to a 10% restocking fee of the goods purchased.
My order was sent back, what should I do?
Please send an email to info@avaulstore.com.
To avoid this situation, please make sure you provide the correct shipping address and a phone number for the courier to reach you when you package arrives.
Are there any import duties or taxes?
Please note that for any shipments, import duties and taxes may be applicable upon arrival in your destination country. These fees vary by country, and you will be responsible for the payment.
Please note that there will be no refunds if duties and taxes are unpaid upon arrival,
and if you never received your order. For any further inquiries please send an email to info@avaultstore.com.
Payment Option
Take advantage of our Sezzle payment option for easy, interest-free installments! Available for orders of $40 USD or more, shop now and pay later with Sezzle.